Hear It From Our Customers

Deposits

A deposit of $50–$150 (or 10–20% of the job) is required to secure your booking.

Deposits are non-refundable within 24–48 hours of the scheduled move.

2. Cancellations

48+ hours before move: Full refund of deposit

24–48 hours before move: 50% refund of deposit

Less than 24 hours: No refund

3. Rescheduling

Customers may reschedule once at no charge with at least 24–48 hours’ notice.

Last-minute reschedules may result in a fee ($50–$100).

4. No-Show Policy

If the customer is not present or cancels upon arrival, a minimum service charge (1–2 hours) will be billed.

5. Service Refunds

Refunds are not guaranteed after services are completed.

If there is a valid issue (damage, missing items, etc.), it must be reported within 24 hours.

Claims will be reviewed and resolved based on our company’s liability coverage.

6. Delays

Delays caused by the customer (not being packed, access issues, etc.) may result in additional hourly charges.

7. Payment

Remaining balance is due immediately after the move is completed.